Last Updated: 19 September 2026
1. Introduction
Gaido Technologies Pvt. Ltd. (“Gaido”, “we”, “our” or “us”) is committed to protecting the privacy and personal data of individuals who interact with our website, products and services.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data in connection with our business operations, website, security systems and related services.
We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025, to the extent applicable and in force.
2. About Gaido
Gaido Technologies Pvt. Ltd. provides security, vehicle access and automation solutions, including:
- Automatic boom barriers and gate automation systems
- Automatic Number Plate Recognition (ANPR) systems
- RFID-based vehicle access systems
- Access control and related security solutions
- Installation, maintenance and technical support services
Website: https://gaido.in
Privacy Contact: sales@gaido.in
Registered Office: Ground Floor, 1-10-98/6, Begumpet Rd, Mayur Marg, Begumpet, Hyderabad, Telangana 500016
3. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data.
3.1 Website Visitors and Enquiries
- Name, phone number and email address
- Company name, designation and business address
- Information submitted through contact, enquiry or quotation forms
- Product or service requirements and communication history
3.2 Customers and Business Contacts
- Customer and authorised representative contact details
- Billing and transaction-related information
- Project, installation and maintenance records
- Site addresses and service requests
3.3 ANPR, RFID and Access-Control Systems
Depending on the system supplied, configured, hosted or maintained, the system may process:
- Vehicle registration numbers and vehicle images
- Vehicle entry and exit timestamps and access logs
- RFID card or tag identifiers
- Names, contact details and vehicle-to-resident mappings, where configured
- Visitor, contractor or employee access records, where applicable
- CCTV images or video, where the system includes such functionality
The information collected depends on the system configuration and the requirements of the customer operating the premises.
3.4 Technical and Website Usage Information
Our service providers and we may collect technical information such as IP address, browser type, device information, website usage data, cookies and similar identifiers.
This information may be collected through analytics and advertising technologies, subject to applicable law and consent requirements.
4. How We Use Personal Data
We may use personal data for the following purposes:
- Responding to enquiries and providing quotations
- Supplying, installing, commissioning and maintaining products
- Providing customer support and handling service requests
- Managing customer relationships, billing and payments
- Configuring and operating access-control systems
- Troubleshooting, maintaining system security and preventing unauthorised access
- Analysing website usage and improving our services
- Measuring advertising performance and marketing effectiveness
- Sending relevant business communications and promotional messages, where permitted
- Meeting legal, regulatory and contractual obligations
We will process personal data for specified and lawful purposes and will not use it in ways that are inconsistent with applicable law.
5. Consent and Lawful Processing
Where required by applicable law, we will provide individuals with clear information about the personal data being collected, the purposes of processing and how they may exercise their rights.
We will obtain consent or rely on another lawful basis permitted under applicable law, as appropriate.
Where processing is based on consent, individuals may withdraw consent using the contact details provided in this policy.
Withdrawal of consent may affect our ability to provide services that depend on the relevant personal data. We may continue processing or retaining information where permitted or required by law.
6. ANPR and Access-Control Data
Gaido supplies, installs, configures and may host or maintain systems used to manage vehicle and visitor access at residential communities, commercial premises, hotels, offices and other locations.
6.1 Customer-Operated Systems
The customer operating the premises generally determines the purposes for which access-related personal data is collected and used.
Depending on the arrangement, Gaido may process personal data on the customer’s behalf when providing installation, maintenance, troubleshooting, software or hosting services.
Where Gaido independently determines the purposes and means of processing, Gaido will fulfil the responsibilities applicable to that processing under relevant law.
6.2 Local and Cloud Hosting
Access-control and ANPR data may be stored on customer premises, on cloud infrastructure, or across both environments, depending on the project.
The hosting arrangement, authorised users, retention periods and access permissions may vary by customer and installation.
6.3 Customer Responsibilities
Customers operating these systems are responsible for:
- Providing appropriate privacy notices to residents, visitors, employees and other affected individuals
- Establishing an appropriate lawful basis for collecting and using personal data
- Determining access permissions and authorised purposes
- Establishing suitable data-retention periods
- Responding to requests relating to data collected and controlled by them
Gaido will handle personal data accessed or processed during service delivery in accordance with applicable law, customer instructions and contractual obligations.
7. Cookies, Analytics and Advertising
Our website may use cookies, analytics tools and advertising technologies, including services provided by third parties such as Google or Meta, where configured.
These technologies may help us:
- Understand website traffic and usage patterns
- Measure advertising performance and conversions
- Improve website functionality and user experience
- Understand the effectiveness of our marketing campaigns
Such technologies may collect information including IP address, device or browser information, pages visited and interactions with our website.
Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential cookies or advertising technologies.
You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Marketing Communications
We may occasionally contact individuals who have enquired about or purchased our products and services through WhatsApp, SMS, email or telephone.
These communications may include quotations, service updates, product information, offers and other relevant business communications.
Where required, we will obtain consent or rely on another lawful basis permitted by applicable law.
You may opt out of promotional communications by contacting sales@gaido.in or using an available unsubscribe mechanism.
Opting out of promotional communications will not prevent us from sending essential service-related or transactional communications where necessary.
9. Sharing of Personal Data
We may share personal data, where necessary and permitted by law, with:
- Manufacturers, suppliers and authorised service partners
- Hosting, cloud storage, software and IT service providers
- Installation, maintenance and technical support personnel
- Customers and authorised representatives involved in the relevant project
- Website analytics and advertising service providers
- Professional advisers, auditors and insurers
- Government authorities or law enforcement agencies where legally required
We do not sell personal data to third parties.
Where third-party service providers process personal data on our behalf, we take appropriate steps to ensure that such processing is governed by suitable contractual and security measures.
10. Data Storage and Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, to provide services, meet contractual requirements, resolve disputes and comply with applicable law.
Retention periods depend on the type of information, the nature of the service and applicable legal requirements.
For ANPR, visitor and access-control systems, retention periods may be configured or determined by the customer operating the system, depending on the project and hosting arrangement.
When personal data is no longer required, we will take appropriate steps to delete or securely dispose of it, unless retention is required or permitted by law.
11. Data Security
We take reasonable security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.
Depending on the service and system configuration, these measures may include:
- Access restrictions and authentication controls
- Secure data transmission
- Appropriate technical and organisational safeguards
- Backups and recovery measures
- Restricted access to customer systems and records
No method of electronic transmission or storage can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements and contractual obligations.
12. Data Processed on Behalf of Customers
Where Gaido processes personal data on behalf of a customer, the customer may be the entity responsible for determining the purposes and means of processing.
Requests relating to resident, visitor or employee data collected by a customer-operated system may need to be directed to the relevant customer or premises operator.
Where Gaido receives such a request, we will assist or redirect it as appropriate, subject to applicable law and our contractual obligations.
13. Your Privacy Rights
Subject to applicable law, individuals may have the right to:
- Obtain information about personal data being processed
- Request correction or updating of inaccurate or incomplete personal data
- Request erasure of personal data where applicable
- Withdraw consent where processing is based on consent
- Raise grievances regarding the processing of personal data
- Nominate another individual to exercise applicable rights in the event of death or incapacity, as provided by law
To exercise applicable rights or submit a grievance, contact us using the details in Section 14.
We may need to verify your identity and request additional information to process your request.
Certain information may need to be retained where required or permitted by law.
14. Contact and Grievance Redressal
For privacy-related questions, requests or complaints, please contact:
Gaido Technologies Pvt. Ltd.
Email: sales@gaido.in
Website: https://gaido.in
Address: Ground Floor 1-10-98/6, Begumpet Rd, Mayur Marg, Begumpet, Hyderabad, Telangana 500016
Please include sufficient information about your request so that we can identify the relevant interaction or service and respond appropriately.
We will address privacy-related requests and grievances within the timelines prescribed by applicable law.
15. Third-Party Websites and Services
Our website or services may contain links to third-party websites or use third-party services.
Those third parties may have their own privacy policies and data-handling practices. Gaido is not responsible for the privacy practices of third-party websites that it does not operate.
We encourage users to review the relevant third-party privacy policies before providing personal data.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, products, services or applicable laws.
The updated version will be published on our website with a revised “Last Updated” date.
17. Governing Law
This Privacy Policy is governed by the laws of India, subject to applicable legal requirements.